Privacy

Ross Real Estate respects your right to privacy. We are bound by the National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000. Those Principles regulate how we collect, store, use and disclose personal information about you and other individuals.

Collection, Use and Disclosure

In our agency business, we collect, hold, use, and disclose to third parties, personal information for a number of reasons:

To carry out appointments as sale agents for clients selling their properties;

To carry out appointments as property managers for rental property owners, which includes processing tenancy applications and managing tenancy relationships and the tenanted property;

To promote and market our services and the products and services of third parties (we will only use your personal information for this purpose and will not disclose it to third parties);

To provide information on and promote properties for sale and for rent to the market

To reply to enquiries and information requests made by individuals;

For internal business processes such as market research and billing; and

Where required by law.

We collect personal information about individuals:

* From the individuals themselves – through application forms, registration books at open inspections, appointment forms, agreements, correspondence including emails, our web site, and through verbal communications;

* From third parties (including from other agents, from operators of tenancy reference databases and other publicly available databases and from referees) – in the course of verifying and evaluating tenancy applications and managing tenancy arrangements, and in carrying out agency services for a client, including through property searches.

Security Information

We will take all reasonable steps to ensure that the personal information we hold about you is not subject to loss, misuse or unauthorized access or alteration. We will also to take reasonable steps to destroy or permanently de-identify personal information if it is no longer required.

Access To Personal Information

If you like to access or correct any personal information which we hold about you, please do not hesitate to contact us. Please note that a charge may apply to cover all reasonable costs that we may incur in providing you with access to your personal information.

We will take all reasonable steps to correct any information which you show to be inaccurate, incomplete or out-of-date.

Contact

If you have any requests, queries or comments which you would like to make, please do not hesitate to contact us on:

Phone: 07 4725 5200   Fax: 07 4779 1799

Mail:
The Privacy Officer
Ross Real Estate
274 Ross River Road
Aitkenvale QLD 4814

Policy Updates

Please note that this Privacy Policy may be updated from time to time.